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So far InterCHANGEpd has created 9 blog entries.

Does Diversity and Inclusion Training Work?

By |2018-10-19T09:33:55+00:00October 16th, 2018|Categories: Training|

Does Diversity and Inclusion Training Work? By Olivea Ebanks, InterCHANGEpd Associate The way we treat each other is a topic that often finds its way into our private conversations and is regularly in the news. For example, Starbucks has been in several headlines recently because it’s staff called the police on two black men for sitting [...]

Mind the gap between stimulus and reaction

By |2017-09-06T09:54:54+00:00September 6th, 2017|Categories: Coaching Tips, Communication|

Mind the Gap – between stimulus and reaction By Claire Gold: InterCHANGEpd Associate If you’ve ever ridden on the London Underground, you’re familiar with the famous phrase, “Mind the Gap” — a caution to rail passengers to be careful while crossing the gap between the train and the station platform. There’s a lesson there: Potentially [...]

Power of Presence

By |2017-08-15T11:54:46+00:00September 23rd, 2014|Categories: Mentoring Advice|

Power of Presence Written by Claire Gold, InterCHANGE People Development Associate "The mind is not a vessel to be filled but a fire to be kindled” Plutarch What are the qualities of someone who is present? Inspiring, empathetic, great listener, dynamic, confident, authentic, engaging and assertive are all words that spring to mind. But how [...]

KISS Key to Prioritising

By |2017-08-15T11:54:46+00:00March 24th, 2014|Categories: Training|

KISS is the Key to Prioritising By Diana Beckford, InterCHANGE People Development Associate It’s easy to get completely obsessed with our to-do-lists, in fact, it can take as much time preparing that list as trying to achieve the tasks that we’ve added to it!  In all likelihood, we’ve added many more items to the list, [...]

Listening to Boost Confidence

By |2017-08-15T11:54:47+00:00March 21st, 2014|Categories: Coaching Tips|

Listening to Boost Confidence By Claire Gold, InterCHANGE People Development Associate “Listening is a magnetic and strange thing, a creative force. When we are listened to, it creates us, makes us unfold and expand.” Karl A. Menninger To be truly heard and understood is very precious: it can transform communication and alter lives. As a [...]

Plan, Do, Check, Act

By |2017-08-15T11:54:47+00:00March 4th, 2014|Categories: Training|

Plan, Do, Check, Act! By Antonio Angellilo, InterCHANGE Associate Raise the quality of work done and improve your organisation’s outcomes, by using – Plan, Do, Check, Act process The Plan Do Check Act (PDCA) cycle is a simple model that describes the steps and sequences required to improve an activity. The PDCA model was creating [...]

Barrier Busting Questions to Build Confidence

By |2017-08-15T11:54:48+00:00February 7th, 2014|Categories: Coaching Tips|

Barrier Busting questions to build confidence Coaching exercise: Often we hold ourselves back from achieving our full potential for hidden unexamined reasons. Ask a few simple and powerful ‘barrier busting’ questions to boost your employees’ confidence and expand their thinking. For instance: 1. If you knew you were talented, how would you perform at work? [...]

Effective Customer Care

By |2017-08-15T11:54:49+00:00January 29th, 2014|Categories: Coaching Tips, Training|

Effective Customer Care Handling Difficult Behaviours Claire Gold of InterCHANGE People Development delivering an invigorating and insightful course at the Tavistock and Portman NHS Foundation Trust exploring good practice in delivering effective customer care in November 2013. Why Effective Customer Care is important? Staff members who understand and meet customers’ needs are pivotal to their [...]

12 Top Interviewing Tips

By |2017-08-15T11:54:49+00:00January 29th, 2014|Categories: Training|

12 Top tips for Interviewing by Marisa Angelillo, InterCHANGE Associate Interviewing is a two-way process and it is important that the interviewee finds out as much as possible about your job, so that they can make the right decision. Make sure you are prepared, you have read the CV/application form, you have your interview questions, [...]