Barrier Busting questions to build confidence Coaching exercise: Often we hold ourselves back from achieving our full potential for hidden unexamined reasons. Ask a few simple and powerful ‘barrier busting’ questions to boost your employees’ confidence and expand their thinking. For instance: 1. If you knew you were talented, how would you perform at work? [...]
Effective Customer Care Handling Difficult Behaviours Claire Gold of InterCHANGE People Development delivering an invigorating and insightful course at the Tavistock and Portman NHS Foundation Trust exploring good practice in delivering effective customer care in November 2013. Why Effective Customer Care is important? Staff members who understand and meet customers’ needs are pivotal to their [...]
12 Top tips for Interviewing by Marisa Angelillo, InterCHANGE Associate Interviewing is a two-way process and it is important that the interviewee finds out as much as possible about your job, so that they can make the right decision. Make sure you are prepared, you have read the CV/application form, you have your interview questions, [...]
