Setting Limits: Improving Quality of Work and Life

By |2017-10-20T10:58:41+00:00October 15th, 2017|Categories: Coaching Tips, Self Management|Tags: |

Setting Limits: Improving Quality of Work & Life By Karen Tidsall, Founder and Director, InterCHANGEpd Our world is frantic, busy and fraught with crisis. Whether its natural disasters, political tumult due to volatile world leaders, or the UK navigating unchartered waters as we attempt to leave the EU, these issues whir in our minds. Doubtless, [...]

Mind the gap between stimulus and reaction

By |2017-09-06T09:54:54+00:00September 6th, 2017|Categories: Coaching Tips, Communication|

Mind the Gap – between stimulus and reaction By Claire Gold: InterCHANGEpd Associate If you’ve ever ridden on the London Underground, you’re familiar with the famous phrase, “Mind the Gap” — a caution to rail passengers to be careful while crossing the gap between the train and the station platform. There’s a lesson there: Potentially [...]

Mentor advice – Igniting the entrepreneurial spirit!

By |2017-08-15T11:54:36+00:00June 28th, 2017|Categories: Coaching Tips, Communication, Mentoring Advice|Tags: , , , , |

Mentor advice – Igniting the entrepreneurial spirit! By Karen Tidsall, Founder and Director, InterCHANGEpd According to economist Joseph Alois Schumpeter (1883-1950), entrepreneurs are not necessarily motivated by profit but regard it as a standard for measuring achievement or success. Schumpeter discovered that entrepreneurs: greatly value self-reliance strive for distinction through excellence are highly optimistic (otherwise [...]

What Drives Our Mindset

By |2017-08-15T11:54:36+00:00March 27th, 2017|Categories: Coaching Tips, Communication, Training|

What Drives Our Mindset? By Karen Tidsall, Founder and Director, InterCHANGEpd Definition: ‘Mindset’ - the established set of attitudes held by someone. Ever seen someone and made an instant decision that you did not like that person? Or, have you been in a situation where you feel you have understood what’s happening, only later to [...]

open questions open minded

By |2017-08-15T11:54:37+00:00March 27th, 2017|Categories: Coaching Tips, Communication, Mentoring Advice|

Open Questions, Open Minded By InterCHANGE Associate Catherine Hamilton “I can’t believe that using an open question has made so much difference” This was the comment from a participant discovering the impact of being asked open questions during a coaching session.  Up until that point she had firmly believed that closed questions helped the talker [...]

Four Steps to Improved Confidence

By |2017-08-15T11:54:39+00:00October 18th, 2016|Categories: Coaching Tips, Self Management|

Four Quick and Easy Steps to Improved Confidence By Marisa Angelillo, InterCHANGE Associate trainer ‘Confidence is a skill that can be learnt, as long as we simply try.’ Suzy Greaves, ‘Real Confidence’ Have you ever wondered why some people with average intelligence achieve extraordinary results?  Or wondered why some people who initially showed so much [...]

Listening to Boost Confidence

By |2017-08-15T11:54:47+00:00March 21st, 2014|Categories: Coaching Tips|

Listening to Boost Confidence By Claire Gold, InterCHANGE People Development Associate “Listening is a magnetic and strange thing, a creative force. When we are listened to, it creates us, makes us unfold and expand.” Karl A. Menninger To be truly heard and understood is very precious: it can transform communication and alter lives. As a [...]

Barrier Busting Questions to Build Confidence

By |2017-08-15T11:54:48+00:00February 7th, 2014|Categories: Coaching Tips|

Barrier Busting questions to build confidence Coaching exercise: Often we hold ourselves back from achieving our full potential for hidden unexamined reasons. Ask a few simple and powerful ‘barrier busting’ questions to boost your employees’ confidence and expand their thinking. For instance: 1. If you knew you were talented, how would you perform at work? [...]

Effective Customer Care

By |2017-08-15T11:54:49+00:00January 29th, 2014|Categories: Coaching Tips, Training|

Effective Customer Care Handling Difficult Behaviours Claire Gold of InterCHANGE People Development delivering an invigorating and insightful course at the Tavistock and Portman NHS Foundation Trust exploring good practice in delivering effective customer care in November 2013. Why Effective Customer Care is important? Staff members who understand and meet customers’ needs are pivotal to their [...]

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