Listening to Boost Confidence By Claire Gold, InterCHANGE People Development Associate “Listening is a magnetic and strange thing, a creative force. When we are listened to, it creates us, makes us unfold and expand.” Karl A. Menninger To be truly heard and understood is very precious: it can transform communication and alter lives. As a [...]
Barrier Busting questions to build confidence Coaching exercise: Often we hold ourselves back from achieving our full potential for hidden unexamined reasons. Ask a few simple and powerful ‘barrier busting’ questions to boost your employees’ confidence and expand their thinking. For instance: 1. If you knew you were talented, how would you perform at work? [...]
Effective Customer Care Handling Difficult Behaviours Claire Gold of InterCHANGE People Development delivering an invigorating and insightful course at the Tavistock and Portman NHS Foundation Trust exploring good practice in delivering effective customer care in November 2013. Why Effective Customer Care is important? Staff members who understand and meet customers’ needs are pivotal to their [...]
