Conflict Management Training

Managing and resolving disputes in business or the workplace

What is the Conflict Management Training Course about?

This Conflict Management Training is about dealing constructively with opposing opinions or major issues between staff, and their interaction with one another, that can arise in the workplace. Not just managing and resolving issues but also deepening your understanding of the nature and causes of conflict.

Who is this Conflict Management Training course for?

Our tailored Conflict Management & Resolution skills training programme can be adapted for different levels and job functions from new starters through to senior teams.  InterCHANGE will discuss the nature of conflicts that your organisation may face and who wishes to attend the training and what their specific requirements are.

How will the organisation benefit?

Conflict can be a source of creativity and innovation – the spark ignited when a difference of opinion or perspective is expressed.  Our Conflict Management Training enables people to recognise this creative friction and harness the positive energy contained within it.

Organisations also benefit when staff are able to discuss difficulties and frictions openly and are able to seek resolution, freeing them to get on with the task at hand rather than being stuck in the stagnant pools of unresolved upset.

What will you learn on the course?  – a typical course content

You will be able to:

• Understand the nature and causes of conflict
• Recognise triggers and signs of conflict within yourself and others
• ‘Mind the gap’ between stimulus and response
• De-escalate conflict immediately
• Increase your emotional intelligence and ability to empathise
• Identify underlying causes of conflict
• Create constructive ways forward from conflict