What is Mediation?

Mediation is a process by which an impartial third party assists people in a dispute to explore and understand their differences, and if possible, to settle them. The parties, not the mediator, dictate the terms of any agreement.

What happens in Mediation?

  • It is a structured, step-by-step process.
  • It is confidential and speedy.
  • There are separate meetings, then a joint session if appropriate.
  • Issues are clarified.
  • Options are created.
  • Win/win solutions are sought.

What Mediators do

  • Remain impartial, don’t judge.
  • Listen and help people listen to one another.
  • Help people communicate.
  • Create a safe environment.
  • Manage conflict constructively.
  • Help people think more creatively about solutions.

What do people get out of Mediation?

  • Agreements.
  • Understanding/information that can improve future relationships.
  • Better communication if future problems occur.
  • Clarification about misunderstandings.
  • Less stress, more confidence.

The sequence of Mediation?

  • Stage 1          First contact with the first party
  • Stage 2          First contact with the second party
  • Stage 3          Assessing the best way forward/preparation for setting up a joint meeting
  • Stage 4          Setting the scene and hearing the issues
  • Stage 5          Exploring and working on the issues
  • Stage 6         Building agreements
  • Stage 7          Closure

How is this course delivered

Classroom or Workshop

Group Course or Workshop

One to One Coaching

One to One Business Coaching

Action Learning Groups

Business training group set
Contact InterCHANGE to discuss Mediation

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