What is Mediation?
Mediation is a process by which an impartial third party assists people in a dispute to explore and understand their differences, and if possible, to settle them. The parties, not the mediator, dictate the terms of any agreement.
What happens in Mediation?
- It is a structured, step-by-step process.
- It is confidential and speedy.
- There are separate meetings, then a joint session if appropriate.
- Issues are clarified.
- Options are created.
- Win/win solutions are sought.
What Mediators do
- Remain impartial, don’t judge.
- Listen and help people listen to one another.
- Help people communicate.
- Create a safe environment.
- Manage conflict constructively.
- Help people think more creatively about solutions.
What do people get out of Mediation?
- Understanding/information that can improve future relationships.
- Better communication if future problems occur.
- Clarification about misunderstandings.
- Less stress, more confidence.
The sequence of Mediation?
- Stage 1 First contact with the first party
- Stage 2 First contact with the second party
- Stage 3 Assessing the best way forward/preparation for setting up a joint meeting
- Stage 4 Setting the scene and hearing the issues
- Stage 5 Exploring and working on the issues
- Stage 6 Building agreements
- Stage 7 Closure
How is this course delivered
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