Skills & techniques to Communicate your message positively and effectively 

What is the Assertiveness Skills Training Course about? 

The Assertiveness Skills Training Course will show you how to seek solutions and agreements by being authentic and expressing yourself clearly whilst also respecting and taking into consideration, other people’s views and opinions. 
 
During the Assertiveness Skills Training course you will learn how to sort out problems and frustrations, state your needs simply and clearly and prevent work overload, by discussing and agreeing realistic works schedules and sustain healthy and productive work relationships. 
 
Often people mistake being assertive with being ‘pushy’ or ‘aggressive’ in the language that they use or the way they put forward their point of view. This course will show you techniques to communicate your message whilst remaining positive and open to others view points and concerns. 
 
Using positive assertive communication techniques will help you to persuade others to see your point of view whilst maintaining productive and positive relationships with others. 

Who is this course for? 

Our tailored Customer Service Skills training is for all staff engaged with providing a service to customers, be they internal or external to the organisation. InterCHANGE will discuss who wishes to attend the training and what their specific requirements are. 

How will the organisation benefit? 

Assertiveness skills and effective communication are essential for developing strong relationships which in turn encourage people to be creative, sustain their productivity and achieve their goals in a balanced and healthy way. 

What will you learn on the course? – a typical course content 

You will be able to: 
Understand why frustrating and challenging behaviour occurs 
Explore different types of behaviour – assertive, passive and aggressive 
Gain insight and take responsibility for your behaviour 
Convey congruent and coherent messages 
Develop your listening, understanding, observing and questioning abilities 
Gain co-operation and commitment from others 
Make requests and respond constructively to requests 
Say ‘no’ and survive the day 
Develop action plan and ways to sustain your learning 

How is this Assertiveness Skills Training Course delivered? 

Classroom / Workshop 

One to One Coaching 

Action Learning Groups 

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