Managing and resolving disputes in business or the workplace 

What is the Conflict Management Training Course about? 

This Conflict Management Training is about dealing constructively with opposing opinions or major issues between staff, and their interaction with one another, that can arise in the workplace.  
Not just managing and resolving issues but also deepening your understanding of the nature and causes of conflict. 

Who is this Conflict Management Training course for? 

Our tailored Conflict Management & Resolution skills training programme can be adapted for different levels and job functions from new starters through to senior teams.  
InterCHANGE will discuss the nature of conflicts that your organisation may face and who wishes to attend the training and what their specific requirements are. 

How will the organisation benefit? 

Conflict can be a source of creativity and innovation – the spark ignited when a difference of opinion or perspective is expressed. Our Conflict Management Training enables people to recognise this creative friction and harness the positive energy contained within it. 
Organisations also benefit when staff are able to discuss difficulties and frictions openly and are able to seek resolution, freeing them to get on with the task at hand rather than being stuck in the stagnant pools of unresolved upset. 

What will you learn on the course? – a typical course content 

You will be able to: 
Understand the nature and causes of conflict 
Recognise triggers and signs of conflict within yourself and others 
‘Mind the gap’ between stimulus and response 
De-escalate conflict immediately 
Increase your emotional intelligence and ability to empathise 
Identify underlying causes of conflict 
Create constructive ways forward from conflict 

How is the Leadership Development Programme delivered? 

Classroom / Workshop 

One to One Coaching 

Action Learning Groups 

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