Developing effective administration processes for an efficient office 

What is the Administration Skills Training course about? 

An administrator has a key role in the smooth running of an office and this Effective Administration Skills Training course is about cultivating patience, attention to detail, excellent communication, time management and organisational skills all essential to being an effective and efficient administrator. 

Who is the Administration Skills Training course for? 

Our tailored Effective Administration skills training course is for those who have an admin role within your organisation and can be adapted for different levels and job functions from Office Managers, PAs, EAs and Office Coordinators to those working for senior teams through to project team administrators. 

How will the organisation benefit? 

An effective administration service is key to an organisation’s ability to function well – where tasks are completed on efficiently, customers’ expectations met and products and services delivered on time to the required standard. 

What will you learn on the course? – a typical course content 

Communicate with clarity and confidence. 
Organise and prioritise your tasks. 
Deal positively with requests. 
Negotiate realistic workloads and competing demands. 
Manage the meeting process. 
Stay calm under pressure. 

How is Administration Skills Training  course delivered? 

Classroom / Workshop 

Participant Feedback 

"InterCHANGE People Development have delivered an effective Time and Workload Management programme for Optivo colleagues over the last year. As a result of positive feedback, we continue to offer this programme to our colleagues 
The programme offers pragmatic tools that participants can apply to their daily challenges. Colleagues leave the workshops feeling empowered to make changes and positively assert their boundaries to help them keep on track with work schedules and maintain a healthy balance in their lives. 
InterCHANGE has worked closely with us to create a programme tailored to our needs and we’re very pleased with the programme which is engaging and motivating." 
Tina Edwards, Director of Learning and Organisational Development 

How effective was the trainer at engaging you with your learning? 

80% said Very Effective 
20% said Effective 
“Felt very engaged with the Trainer, she made the Training interesting and enjoyable.” 
“Catherine is a pleasant, professional and knowledgeable trainer.” 
“Catherine was very engaging with the group.” 
“She is excellent at understanding where participants are in the learning and suggesting ways to benefit them.” 

Which part/s of the learning did you find most valuable and why? 

“Taking the time to evaluate if the outcome is worth the time involved. The priority matrix was also really useful as were the tips around making the most of your own most productive time and scheduling your day around that. “ 
“The aspects of psychology were very interesting and I actually learned a lot about myself.” 
“Everyone was able to engage throughout the 3 parts of the course and I also felt that it was a safe environment to share experience and also ask for advice.” 
“Techniques that we have been taught will be taken away.” 
“Opportunity to reflect on and critically assess own practice” 

Would you recommend this course to a colleague? 

100% said Yes 
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